Resource Library (CMS)
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      Viewing Content Performance within Your Resource Library (CMS)

      How to measure your content’s effectiveness.

      The Resource Library (CMS) is only included with the Enterprise package of Accord.

      To learn more about our pricing and packaging options, contact sales@inaccord.com.

      What's in this Article?

      1. Where to find Resource Library Reports
      2. Types of Reports
        1. Impact Reports
        2. Customer Reports
        3. Team Reports

      Where to find Resource Library Reports

      There are two paths to reports.

      1. Navigate to Reports from your main menu and then Resources; here you’ll see a list of all resources and the number of times each one has been viewed at every stage of your sales process . Click on a resource for more detailed reporting.
      2. Navigate to your Resource Library, click on a folder or individual piece of content and then click on Reports.

      Types of Reports

      Impact Reports

      An Impact Report shows you which Accords a resource is being used in, and a total associated pipeline. This report can be filtered by when the resource was last viewed, close date and stage (imported from your CRM).

      Customer Reports

      There are three types of Customer Reports”

      • Total Customer Views shows you how many times customers have viewed a resource. This report can be filtered by when the resource was last viewed and close date.
      • Customer Average Time Spent shows you how much time, on average, customers spend viewing a resource. This report can be filtered by when the resource was last viewed and close date.
      • Unique Customers shows you how many individual customers have viewed a resource. This report can be filtered by when the resource was last viewed and close date.

      Team Reports

      There are three types of Team Reports:

      • Total Team Views shows you how many times your team members (sellers) have viewed a resource. This report can be filtered by when the resource was last viewed and close date.
      • Team Average Time Spent shows you how much time, on average, your team members spend viewing a resource. This report can be filtered by when the resource was last viewed and close date.
      • Unique Team Members shows you how many individual team members have viewed a resource. This report can be filtered by when the resource was last viewed and close date.