Setting up Hubs in Your Resource Library (CMS)

What's in this Article?

1. What are Hubs?
2. Creating a Hub
3. Assigning Hubs to Partners 
4. Building out your Hub
5. Best Practices for Hubs

What are Hubs?

Hubs allow you to curate your collection of Resources for a specific intended audience or purpose. Hubs allow your users to find the Resource that they're looking for more easily and have tailored conversations with their customers.

Hubs can be organized in a number of ways, such as:

1. By department (e.g. Sales vs. Customer Success vs. Solutions Engineering)
2. By product
3. By geography (e.g. Americas vs. APAC vs. EMEA)
4. By sales stage (e.g. Prospecting vs. Discovery vs. Proposal)
5. By partner tier (e.g. Reseller vs. Referral vs. Services) 

Creating a Hub

In order to create a Hub, simply:

1. Navigate to the Library section of Accord using the navigation bar on the left-hand side of your screen
2. Click "Home" on the Library navigation bar
3. Click "Add Hub"

From here, you'll be able to select a pre-built template or start from scratch—as well as:

1. Choosing the name of your new Hub
2. Choosing the representative emoji of the Hub
3. Setting the description of the Hub
4. Setting the Hub's visibility ( Internal, or Restricted)

Assigning Hubs to Partners 

You can also assign a Hub or your Resource Library (CMS) homepage to partners so it's the first thing they see when they open the Library. Use this to give each partner tier a landing page built around how they sell. 

To enable the Accord Resource Library (CMS) homepage for partners. Navigate to the Accord CMS,  select edit in the top left corner, and change it's visibility from Internal to Restricted.

The same process can be followed for any additional Hub in the Accord Resource Library (CMS). Partners only  ever see the resources in a Hub that they have access to.

Building out your Hub

A newly-created Hub will look something like this:

1. Clicking the "⋮" on the top-right hand corner will allow you either delete the Hub, or to edit the following for your Hub:
   • Name
   • Representative emoji
   • Description
   • Toggle between including/not including the editable text area for the Hub
2. Clicking Edit Content will allow you to edit the text area at the top of the Hub
3. Add Resources will allow you to add Resources from the Resource Library to the Hub

Best practices for Hubs

When building out your Hub, please consider the following:

Set a Good Description

A good description goes a long way. If your user doesn't know what the purpose of your Hub is, they won't use it!

Take Advantage of the Editable Text Area

The editable text area at the top of your Hub is likely the first thing your user will see when they access the Hub. Use the area to provide valuable context and Resources relevant to the Hub.

Think About the User

Always think about how the intended audience of each Hub will search for and use the content. The organization of the Hub should align with their workflow. Arrange the Resources in a way that makes sense to your audience intuitively.

Workspace administrators have the ability to re-arrange:

1. The order that the Hubs in their Accord workspace are displayed in the Home screen of the Resource Library
2. The order of the connected Resources in each Hub

Build to Scale

Architect your Hub with future growth in mind. Avoid creating a Hub that will become cumbersome to maintain as the number of Resources in your Resource Library expands.

Maintain Consistency

Maintain a consistent naming convention and design across the different Hubs within your Resource Library.

Regularly Review and Maintain

Resources change and process always evolve. Periodically review how your Hub is organized and make adjustments as needed. We typically recommend skimming through your Hubs on a quarterly basis to check for outdated information or material.