This article covers Hubs - "Views" within your Resource Library meant to provide contextually-relevant Resources to your audience.
Content
Hubs are a part of the Resource Library, which is only included with the Enterprise package of Accord.
To learn more about our pricing and packaging options, contact sales@inaccord.com.
What are Hubs?
Hubs allow you to curate your collection of Resources for a specific intended audience or purpose. Hubs allow your users to find the Resource that they're looking for more easily and have tailored conversations with their customers.
Hubs can be organized in a number of ways, such as:
- By department (e.g. Sales vs. Customer Success vs. Solutions Engineering)
- By product
- By geography (e.g. Americas vs. APAC vs. EMEA)
- By sales stage (e.g. Prospecting vs. Discovery vs. Proposal)
Hubs, along with the rest of the Library module, is internal-only and inaccessible for your customers.
Creating a Hub
Only Accord workspace administrators have the ability to create Hubs within the Resource Library.
In order to create a Hub, simply:
- Navigate to the Library section of Accord using the navigation bar on the left-hand side of your screen
- Click "Home" on the Library navigation bar
- Click "Add Hub"
In the resulting Add Content Hub dialog that you'll be greeted with, you'll have the chance to customize your new Hub, including:
- Choosing the name of your new Hub
- Choosing the representative emoji of the Hub
- Setting the description of the Hub
- Choosing whether or not to include an editable text area at the top of your Hub
Building out your Hub
Only Accord workspace administrators have the ability to edit and add content to Hubs.
A newly-created Hub will look something like this:
- Clicking the "⋮" on the top-right hand corner will allow you either delete the Hub, or to edit the following for your Hub:
- Name
- Representative emoji
- Description
- Toggle between including/not including the editable text area for the Hub
- Clicking Edit Content will allow you to edit the text area at the top of the Hub
- Add Resources will allow you to add Resources from the Resource Library to the Hub
Think of a Hub as a collection or view of a subset of the Resources in the Resource Library.
As such, you won't be able to add a brand new Resource into your Hub. Instead, you will be choosing WHICH Resources from the Resource Library make it into your Hub.
Best practices surrounding Hubs
When building out your Hub, please consider the following:
Set a Good Description
A good description goes a long way. If your user doesn't know what the purpose of your Hub is, they won't use it!
Take Advantage of the Editable Text Area
The editable text area at the top of your Hub is likely the first thing your user will see when they access the Hub. Use the area to provide valuable context and Resources relevant to the Hub.
Think About the User
Always think about how the intended audience of each Hub will search for and use the content. The organization of the Hub should align with their workflow. Arrange the Resources in a way that makes sense to your audience intuitively.
Workspace administrators have the ability to re-arrange:
- The order that the Hubs in their Accord workspace are displayed in the Home screen of the Resource Library
- The order of the connected Resources in each Hub
Build to Scale
Architect your Hub with future growth in mind. Avoid creating a Hub that will become cumbersome to maintain as the number of Resources in your Resource Library expands.
Maintain Consistency
Maintain a consistent naming convention and design across the different Hubs within your Resource Library.
Regularly Review and Maintain
Resources change and process always evolve. Periodically review how your Hub is organized and make adjustments as needed. We typically recommend skimming through your Hubs on a quarterly basis to check for outdated information or material.