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Connect Accord to Zoom

This article outlines how to integrate Zoom with Accord to power Accord Intelligence.

Table of Contents

  1. Connect and Configure Zoom
  2. Using Zoom for Meeting Intelligence (Beta)
    1. Syncing Zoom Calls to an Accord
    2. Manually Adding Calls
  3. Managing Zoom Calls
  4. Triaging Mismatched Calls
  5. Using Meeting Intelligence

Connect and Configure Zoom (Admins only)

  1. From your Accord workspace, go to Settings --> Workspace --> Integrations 
  2. Click Connect next to Zoom to start the authentication process. You'll be redirected to your Zoom instance to grant Accord permission to access tour workspace. 
  3. Once authenticated you'll be redirected back to the Accord settings page. 

Using Zoom for Meeting Intelligence (Beta) 

Note: This feature is currently in beta and is not enabled in workspaces by default. Please contact your CSM to request this feature. 

As part of the Zoom integration, Accord uses meeting transcripts to fuel meeting intelligence in Accord workspaces. 

Syncing Zoom Calls to an Accord

Note: Zoom calls must be recorded to the cloud 

Once the Zoom integration is connected, call recordings stored in the cloud can be matched to their respective Accord based on participant email domain. When a call participant's domain matches one used in an Accord, the system suggests that call for Meeting Intelligence.

If calls took place before the Accord was created or Zoom integration was enabled, Accord will retroactively match them from the past 3 months. 

Manually Adding Calls 

The Accord's Point Person can also add Zoom calls manually. Under Meeting Intelligence, click Add Meeting and either past the Zoom call link (i.e. https://zoom.us/j/12345678901 )or browse the full list of meetings from your organizations Zoom instance. 

Managing Zoom Calls 

To view the call recording added to an Accords Meeting Intelligence: 

  1. Click the Internal Only tab within an Accord 
  2. Select Meeting Intelligence from the dropdown menu

Screenshot 2026-04-30 at 11.06.11 AM 

When a Zoom call is associated with an Accord, the Zoom  icon appears on the Accord's Calls list to indicate the recording is linked. Each call entry displays the title, summary, date, duration, and a direct link to the recording within the Zoom platform. 

Note: For security reasons, Accord does not currently support direct access to full transcripts or video files from within Accord.

Triaging Mismatched Calls 

Most calls are matched automatically, but the Point Person retains full control over which calls are included.

Dismissing a call: If a call is associated with your Accord that shouldn't be there (for example, an internal sync or unrelated meeting), click the kebab menu on the call and select Remove from Accord. 

Gong 4

Using Meeting Intelligence in Accord 

Note: This feature is currently in beta and may not behave as expected. 

Currently, Zoom calls used to power Meeting Intelligence support the following use cases: 

Summary Creation

From the Summary tab on an Accord, the Point Person can use Accord Intelligence to research and automatically populate:

  • Executive Summaries
  • Key metrics discussed on calls
  • Pain points raised by stakeholders
  • Deal objectives and desired outcomes

Gong 1

Upcoming Use Cases 

Stakeholder Recommendations 

Accord Intelligence will analyze call transcripts to suggest stakeholders who should be added to your Accord. When someone is mentioned on a call but isn't yet part of the deal, Accord will recommend adding them to a placeholder role.

Future Use Cases 

Additional Meeting Intelligence functionality is being developed for future release. A closed beta program for upcoming features is underway. To request participation please contact us.