Connect Accord to Gong

This article outlines how to integrate Gong with Accord to easily share Gong calls with your customers.

Key Takeaways

1. You can share Gong calls with your customers within in Accord
2. You must be an admin to configure this integration.
3. Gong calls must be explicitly "Shared with Customers" within Gong before adding them to Accord.

Solution Providers vs. Customers

Solution Providers = the sales or success individuals who own the Accord workspace (you!)

Customers = any external member you add to an Accord

Connect and Configure Gong (Admins only)

1. In your Accord workspace, go to Setting → Integrations
2. Click the Connect button for Gong to start the authorization flow. This will redirect you to your Gong instance to grant Accord permissions to access your Gong workspace.
3. Once authenticated you'll be redirect back to your Setting screen.

Adding a Gong call to an Accord

To add a Gong call to an Accord, you first must explicitly "Share with Customers" to make the Gong call visible to anybody outside your organization. 

1. Navigate to the Gong call within your Gong workspace 👉 app.gong.io.
2. Click on Share Call 
3. Select Share with customers
4. Click Edit and under Access ensure that you unselect: "require people to identify themselves to access the call"  
5. Click Copy link to copy the link to your clipboard
   • 🚨 The URL will be similar to https://us-12345.app.gong.io/e/c-share/?tkn=8nnvo494j3xxxxxxxawq9vld
6. Paste this URL into the Add Resource Dialog