Key Functionalities
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      Comments

      This article outlines how to add comments on your Accord Steps to foster collaboration between you and your internal/external stakeholders.

      Key Takeaways

      1. Anyone from either Team can add comments to Steps.
      2. You are able to reply to comments and react with emojis.
      3. You can use the "@" symbol to tag someone and send them a notification.
      4. You are able to add internal-only comments that won't be seen by your customers.

      Content

      1. How to Add a Comment
      2. Reply and Reacting to Comments
      3. Notifications for Comments
      4. Start an Internal Discussion

      How to Add a Comment

      Comments can be added by both you and your customers on any Steps in Accord.  In order to add a comment, simply:

      1. Navigate to Accords and select the appropriate Accord
      2. Select the Step that you want to add the Comment on
      3. Scroll down to the Comments section, type in your Comment, and click Comment

      Replying and Reacting to Comments

      Responding to a comment or reacting to one is a good way to acknowledge a comment or create a thread for more specific discussions. To respond to a comment:

      If you want to respond to a comment, click Reply

      If you want to react to a comment with an emoji, click the Emoji button

      Notifications for Comments

      If you need to get someone's attention for a Step that you're collaborating with them on, using the "@" symbol and tagging them is your best bet.

      As long as their notifications are set accordingly, they will be notified by email/in app. By default, Email and In App notifications are turned on for all Accord users, with each user having the option to turn those notifications off.

      Start an Internal Discussion

      If you want to add a comment that won't be seen by your customers, working in the Internal Discussion section is your best bet.

      From the Steps slide-out, click Internal Discussion to see all of the internal-only comments that have been made on the Step.

      From there, your Internal Discussions act the same way as your standard, customer-facing comments.

      If you want to start an Internal Discussion about a comment that was added, click the Discuss button on any existing Comment.

      Doing so will directly reference the comment that your internal-only comment is pertaining to.